Frequently Asked Questions
We are wholesale‑only. Our core partners are attraction retailers—museums, historic sites, zoos and aquariums, parks partners, science centers, heritage railroads, and destination attractions—along with a limited number of qualified resellers and buying groups.
We specialize in premium souvenir programs built around small, high‑impact items: pins, keychains, ornaments, magnets, challenge coins, hiking stick medallions, and similar pieces—primarily zinc alloy with sculpted or enamel detail. We also develop supporting items such apparel, resin and drinkware when they help round out a cohesive collection.
Built to Endure. Designed to Sell. We focus on cohesive, story‑driven collections—upgraded hardware, consistent finishes, and museum‑grade detail—rather than one‑off trinkets. You get polished concepts and transparent pricing in a few business days, no separate design fees, free shipping on most small items, and UPC/SKU/retail labeling at no extra cost, so your team spends less time managing vendors and more time growing your program.
Design & Artwork
Most projects receive a professional design presentation and transparent pricing within 2–3 business days after we have your brief, logo, and any reference art. We typically include multiple directions and can revise quickly so you can align with internal stakeholders or boards.
Vector files (AI, EPS, PDF, SVG) are ideal. High‑resolution PNG or JPG also works as a starting point. If you don’t have perfect art, we can always help clean it up or convert it to vector as part of the project.
If you don't have any art or reference files, no problem! We can always help.
Yes. If you have Pantone references, brand guidelines, or legacy product samples, we’ll match to those and clearly call out enamel or print colors on your proofs. For scenic or historic subjects, we can also recommend color palettes that feel accurate and retail‑friendly.
Absolutely. You’ll receive digital proofs for every item and have a chance to review, consolidate feedback, and approve before anything goes to sampling or production. Nothing moves forward until you sign off on design, colors, and pricing.
We include multiple rounds of revisions on your design proofs, factory renderings, and import product sample colors. Most layout, wording, and color tweaks are covered in our standard process with no separate revision fees; if a change would affect the mold or structure, we’ll flag any added cost before you approve.
Ordering & Pricing
No separate design fees—design time is built into our pricing for custom projects, so you’re not charged extra for concepts or proofs. Shipping is free on most small zinc‑alloy items—keychains, ornaments, magnets, pins, pens, and similar pieces—when shipped within the continental U.S. Apparel and heavier items ship at actual freight cost, which is always shown on your estimate before you approve.
Typical starting points are 144 pieces. Exact minimums depend on size, finish, and complexity and will be clearly shown on your quote.
If you don't have any art or reference files, no problem! We can always help.
Sometimes, yes. We try to accommodate lower minimums on select items where it makes sense. If you need a smaller first run for a pilot store, member preview, or soft launch, share your quantities and we’ll advise what’s realistic.
Some items require one‑time tooling or mold/setup charges, which vary by size and sculpted detail. Where they apply, we spell them out on your estimate and flag any opportunities to reduce, amortize, or waive them as programs grow.
Samples & Timelines
Most of the time. Every project starts with digital concept boards and detailed proofs. For new molds or higher‑volume programs, we also provide pre‑production sample photos for zinc alloy/import custom products, so you can review color, texture, and relief before full production. If you need the physical samples in hand, please allow an additional 3-4 weeks.
After final art approval, pre‑production sample photos typically take about 10–14 days. Standard production for most zinc‑alloy items runs about 4–8 weeks plus transit. If you’re working toward a fixed in‑store date, tell us upfront so we can build the schedule around it.
Rush is handled case‑by‑case. If you have a hard in‑store date or event, let us know early and we’ll outline what’s achievable with item choices, quantities, and shipping methods. We prefer to be realistic about constraints.
Packaging & Labeling
Yes. All import items come with a unique UPC and our SKU. Retail pricing can be added to backer cards, labels, or packaging for import items at no extra cost when requested. If you already have barcode standards or POS requirements, we’ll align to those.
Shipping & Terms
We show shipping on your estimate before you pay—no hidden add‑ons. Keychains, ornaments, magnets, pins, pens, and similar small zinc‑alloy items ship free within the continental U.S. Apparel and heavier pieces do not qualify for free freight; those shipping charges are itemized on your quote.
Custom products are made to order and are not returnable. If anything arrives incorrect or damaged based on approved proofs, we’ll make it right promptly through replacement, repair, or another appropriate solution.
If you don't have any art or reference files, no problem! We can always help.
We invoice electronically and accept common payment methods, including ACH/bank transfer, check, and major credit cards. Deposits or prepayment may be required for new accounts, custom molds, or rush timelines; payment terms are always listed on your estimate.
For import projects, standard terms are a 25–50% deposit upon artwork approval, with the balance due after you approve pre-production sample photos and the order is ready for full production. For U.S.-decorated items, where pre-production samples aren’t usually required, we typically ask for 100% payment once designs are approved and ready to run. If you need alternate terms, please ask for our credit reference sheet so we can review options.